Tourism Quality Management System

TQMS – ISO 22483

ISO 22483 establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.

The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.

Benefits of Tourism Quality Management System include

Few of the benefits of implementing TQMS include

Increase customer confidence
Increasing the quality of services and products
Reduce waste and losses
Reducing the number of complaints
Improve performance, increase productivity
Global competition
Measure and improve service quality

Consulting Methodology

A proven Tourism Quality Management System development and implementation approach should be used based on project management methodologies. A structured approach should be used for defining project plans, specific responsibilities and verification of results. The result will be a development and implementation strategy that is more efficient and provides for first time compliance or registration to the ISO 22483 requirements.

Following phases are involved in development and implementation of an effective Tourism Quality Management System

Development of Project Plan
Review and Gap Assessment
Process Mapping and Management System Development
Management System Implementation
Internal Assessment and Management Review
Continual Improvement

Benefits of TQMS Consulting include

Best practices and depth of knowledge and experience significantly impacts the TQMS design and ability to meet the organizations’ business goals. An experienced consultant helps your organization live and own the TQMS and operate it at its optimal level.

Following can be some of the benefits of having and experienced consultant for development of management system

An effective and reliable management system
Increased objectivity and impartiality
Reduced number of operational process errors
Increasing business opportunities
Reduced TQMS development and implementation time
TQMS designed to suit the organization and your customers’ requirements
Effective system implementation to ease the process of accreditation